After-sales service commitment

For creating famous brand, improving enterprise reputation, setting up enterprise image, we are with the spirit of  " Pursuing high quality products , satisfying the customers' requests,  and  with the principle of  "the most preferential price, considerate service, the most reliable product quality"，our company committed to you  :

First, the product quality commitment:

1, we are strictly in accordance with the contract documents in the product specifications, quantity, technical parameters, and the corresponding national and industry standards for production. Conscientiously fulfill the supply contract signed by both parties to ensure that the product meets the contract requirements.

2, to ensure that the goods delivered are new, unused, and was made by the first-class technology and the best materials.The quality  is totally compliant with the quality , specifications and performance requirements in the product instructions.

3, strict factory inspection to ensure that the 100% passing rate 

4, During the using process if there is any problem, the Company will actively assist in handling.

Second, the product price commitment:

1, In order to ensure high reliability and advanced products, the selection of Machinery are choose domestic or international high-quality brand-name products.

2, Under the same competitive conditions, our company  faithly  to quote the most preferential prices on the basis of not to reduce product technical performance and not to change the product components.

Third, delivery commitments:

1, product delivery: Normally we can deliver the products according to the contract shipping date,if there are some special reasons,we will try our best to meet the customers' requests.

2, When we deliver the goods,we will provide the following documents together with the goods: product brochures, spare parts delivery list to the customer.

Fourth, after-sales service commitment:

Service principle:

①, the product warranty period of 12 months from the date of acceptance of delivery.

②, during the warranty period, we are responsible for any deficiencies or faults in the design, process or material defects; for the product problems of the normal using , the company will provide free maintenance; if the product fails due to improper operation, The basic maintenance fee will be charged according to the severity of the fault, and the replacement cost will be charged if the parts need to be replaced.

③, After the warranty period, if there is any product problem,we also can be responsible for the maintenance,but we have to charge the maintenance fee.

④ During using the products, our technical staff will keep track of each instrument's running status and establish a user feedback file.

⑤, our company always adhere to the "customer first, quality first" principle, set up a special technical service team, long-term free telephone technical support and services, allowing users to truly appreciate the satisfaction of buying  and to use safely.

Five, returned goods promise:

1. The returned products require a complete package, accessories, instruction, warranty cards, invoices, delivery sheet, returned reason explanation.

2. Users in the case of quality problems of normal use, within the warranty period please contact with our company quickly to facilitate users to get timely maintenance and replacement.

3.  The following conditions can not enjoy my company returned commitment.

①. The product was used abnormally.

②. Non-normal storage, damp.

③. Unauthorized repairs, misuse, abuse and alteration.

⑤. Out of warranty period.

4. Due to the business development needs, the company has the modifying right and final interpretation.